Privacy Notice

Who we are

The data controller for personal information collected through this website is S&K Group Holdings Ltd (company number 16703925), Unit 1 Hembs Crescent, Great Barr, Birmingham B43 5DG. Website enquiries are handled on its behalf by S&K Property Investments and Improvement Ltd (company number 16932889), which trades as SK Developments. If you go on to receive a quotation or enter into a contract, S&K Property Investments and Improvement Ltd becomes the controller for the information needed to quote for, deliver and account for your project.

What we collect

Enquiry and guide price forms: name, phone number, email address (optional), postcode, project type, your message, any guide price summary, and the page you sent it from.
Live chat: messages you send and any details you choose to give, plus technical data such as your IP address and browser, collected by Tawk.to when chat is switched on.
WhatsApp: if you message us, your phone number and messages are processed by WhatsApp (Meta) under its own terms.
Analytics: we do not currently run analytics on this website. If we add Google Analytics, it will only run after you accept analytics cookies, and this notice will be updated.
Project records: if you become a client, addresses, drawings, contracts, invoices and correspondence.

Why we use it and our lawful basis

To reply to your enquiry and arrange a visit: our legitimate interest in responding to enquiries you send us.
To quote for and carry out work: steps taken at your request before entering a contract, and performance of the contract with S&K Property Investments and Improvement Ltd.
To keep accounting and building records: legal obligation.
Live chat: your consent, which you can withdraw at any time through .

Who we share it with

Service providers who process data for us: Web3Forms (delivers form submissions to our inbox), Tawk.to (live chat, only after you choose to use it), Netlify (website hosting), and our email provider. For a project, we share what is needed with designers, engineers, building control, councils and the trades working on your job. We do not sell your information.

Some providers process data outside the UK. Where they do, transfers rely on UK adequacy regulations or the UK International Data Transfer Agreement or Addendum.

How long we keep it

Enquiries and chats that do not lead to work: 24 months.
Client and project records: 7 years after the project ends, for tax and building records.

Your rights

You can ask for a copy of your information, ask us to correct or delete it, object to or restrict our use of it, and withdraw consent. Contact us using the details above. If you are unhappy with our response you can complain to the Information Commissioner’s Office at ico.org.uk.

Cookies

See our cookie policy.